At Tirth Office Automation, we strive to deliver high-quality products and ensure complete customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
1. No Return Policy
We maintain a strict no return policy. Once a product is sold, it cannot be returned or exchanged under normal circumstances.
2. Exceptions (Damaged or Defective Products Only)
Returns or replacements will only be considered if:
- The product received is damaged, or
- The product is defective / not working
No other reasons (such as change of mind, wrong selection, etc.) will be accepted.
3. Mandatory Unboxing Video Requirement
To be eligible for any claim:
- The customer must record a clear unboxing video
- The video should:
- Start before opening the package
- Clearly show the original packaging (as shipped by us)
- Capture the entire unboxing process without cuts or edits
⚠️ Claims without a proper unboxing video will not be accepted under any circumstances.
4. Claim Process
To raise a claim, you must:
- Email us at info@tirthoffice.com
- Share the following:
- Unboxing video (mandatory)
- Clear images of the issue (if applicable)
- Order details (Order ID, name, contact number)
5. Claim Timeframe
- All claims must be raised within 24 hours of delivery
- Any requests made after this period will not be considered
6. Resolution
After verification:
- If the claim is found valid, we will first arrange a technician to inspect the product and try to repair it, if possible.
- If repair is not possible, we will provide a replacement or offer a refund, depending on the situation.
The decision of Tirth Office Automation will be final and binding.
If you have any questions, feel free to contact us at info@tirthoffice.com.
Thank you for shopping with us.